ABOUT ARTPS ACT
The Assam Right to Public Service Act in 2012, enacted by the Government of Assam, is an act to provide for the delivery of notified public services to the people of the state of Assam within the stipulated time limit and for matters connected therewith and incidental thereto. This Act came into force across all districts of the state, except for the Sixth Schedule areas. However, the Act has now been extended and adopted in the Sixth Schedule Districts which includes Bodoland Territorial Council (BTC), Dima Hasao Autonomous Territorial Council (DHATC) and Karbi Anglong Autonomous Council (KAAC).
The Act was amended in September 2019, and is now known as the "The Assam Right to Public Services (Amendment) Act, 2019". The Act is a step towards Bringing Services Closer to People. Some of the Key Provisions under this Act are -
- Right to get ARTPS notified public services within a specified time frame
- Right to get Acknowledgement receipt on application submission
- Designated Public Servant (DPS) for notified public services
- Provision of appeal to Appellate Authority in case of non-receipt of notified public services
- There is a Provision for Second Appeal in case the applicant is not satisfied with the Decision of the Appellate Authority
Government of Assam has undertaken a lot of e-governance initiatives to strengthen the public service delivery system.
About the Portal
The RTPS Portal is created under the World Bank Financed Assam Citizen Centric Service Delivery Project of the Administrative Reforms and Training Department to allow citizens to apply for ARTPS notified services online and also to promote proactive disclosure related to citizens’ entitlements under the Act and procedures for accessing ARTPS services. Some of the Key Features of the web portal are:
- Online application of services
- SMS alerts to applicant and Designated officials
- Acknowledgement receipt on application submission
- Dashboard for real time monitoring
- Online tracking of status of application
- Process automation
- Online appeal provision for non-delivery/ delay in providing services
- Lodge online grievance
- Information repository of RTPS Services.
