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Empowering Assam.
Simplifying Services.
About Sewa Setu
Sewa Setu Assam is a citizen-centric platform revolutionizing public service delivery across government departments. Offering both RTPS and Non-RTPS services, it simplifies processes through digital transformation, ensuring faster service delivery, transparency, and accountability.
With features like automated document verification, real-time notifications, and robust grievance redressal, Sewa Setu fosters proactive governance and accessibility via online and offline channels. By adopting modern tools, citizen engagement and hybrid training models, it empowers citizens and bridges gaps between them and the government.
At Sewa Setu Assam, we are committed to simplifying access to essential services across multiple government departments while fostering transparency, efficiency, and accountability. From contractor registration and license renewal to service upgrades, we bring a wide array of services together on a single, user-friendly platform.
Our Vision & Mission
To create a digitally empowered Assam where every citizen can seamlessly and efficiently access services, fostering trust and collaboration between the government and the people.
Streamlined eGovernance
Efficient Service Delivery
Citizen Empowerment
Smart Governance Solutions
ARTPS Act
The Assam Right to Public Services Act, 2012 (ARTPS) is a transformative legislation by the Government of Assam aimed at ensuring timely delivery of notified public services to citizens. It establishes a framework for accountability, transparency, and efficiency in public service delivery. Initially implemented across all districts except Sixth Schedule areas, the Act has now been extended to include the Bodoland Territorial Council (BTC), Dima Hasao Autonomous Territorial Council (DHATC), and Karbi Anglong Autonomous Council (KAAC), ensuring inclusivity for all residents of Assam.
Following amendments in 2019 and 2024, the Act is now known as the Assam Right to Public Services (Amendment) Act, 2024. This revised version further strengthens its focus on "Bringing Services Closer to People" by enhancing provisions for timely and effective service delivery.
The Government of Assam has integrated e-Governance initiatives into ARTPS to enhance its reach and impact. Features like online application systems, tracking mechanisms, and digital notifications have streamlined public service delivery, making it efficient and citizen-friendly. ARTPS symbolizes a significant step toward proactive governance and citizen empowerment, creating a more responsive and transparent system for all.
For the complete details of the Act, refer to Assam Right to Public Services Act.
Key Provisions of ARTPS
- 1. Right to Timely Services: Citizens are guaranteed delivery of ARTPS-notified public services within stipulated time limits, reducing delays and inefficiencies.
- 2. Acknowledgment Receipts: Applicants receive acknowledgment receipts upon submission, ensuring accountability and a traceable process.
- 3. Designated Public Servants (DPS): Specific officers are responsible for ensuring delivery of each notified service.
- 4. Appeals Mechanism: Citizens can appeal to an Appellate Authority if services are not delivered within the timeframe.
- 5. Escalation of Appeals: If dissatisfied with the Appellate Authority's decision, applicants can escalate the matter to higher levels.
- 6. Penalties and Incentives: Erring officials face penalties, while high-performing officials receive incentives, promoting a performance-driven approach to service delivery.
What We Offer
Sewa Setu Assam provides a comprehensive suite of services across key government departments, with major digital transformation initiatives, including:
- Onboarding of over 50 services from Autonomous Councils, enhancing inclusivity.
- Integration of contractor registration services across various departments.
- Doctors' registration services from medical councils, now accessible online.
- Students’ certificate, registration, and exam admit services from Assam Higher Secondary Council and SEBA.
- Land settlement services under initiatives like Mission Basundhara 2.0, Mission Bwiswmuthi, and the newly launched Mission Basundhara 3.0.
- Services from Assam Police, including certificates for minorities and the Gorkha community.
- Critical urban services, such as building permissions, property tax, and trade licenses.
- Variety of schemes and scholarships, promoting education, health, and welfare among citizens.
Key Educational and Health Initiatives:
- Anundoram Borooah Cash Award Scheme (ARBAS): Recognizing academic excellence.
- National Means-cum-Merit Scholarship Examination (2024): Supporting talented students in Classes VIII, IX, and X.
- Combined Merit Scholarship for Post Graduate (PG): Encouraging advanced academic pursuits.
- Mukhya Mantri Loksevak Arogya Yojana (MMLSAY): Comprehensive health benefits for public servants under the Health and Family Welfare Department.
These initiatives underline Assam's commitment to nurturing talent, ensuring welfare, and fostering holistic development.
Highlights
Simplified Processes
Elimination of manual paperwork through online applications and automated workflows.
Timely Service Delivery
Defined timelines to ensure quick and efficient outcomes.
Transparency
Real-time updates and notifications keep citizens informed at every step.
Grievance Redressal
Dedicated mechanisms to address citizen concerns promptly.
Proactive Governance
Automated eligibility notifications and digital document verification enable seamless service access.
Towards a Digital Future
Empowered by modern technology and a citizen-first approach, Sewa Setu Assam is a significant step toward M-Governance, enabling government services to be accessible anytime, anywhere. Our focus on capacity building, participatory training, and continuous improvement ensures we remain at the forefront of innovation in public service delivery.
Together, let’s build a better, more accessible Assam.