POLICIES

This portal is designed, developed and maintained by Nationar Informatics centre(NIC), Assam State Unit under the World Bank financed Assam Citizen Centric Service Delivery Project under the Administrative Reforms & Training department executed by ARIAS society.

Though all efforts have been made to ensure the accuracy and currency of the content on this portal, the same should not be construed as a statement of law or used for any legal purposes. In case of any ambiguity or doubts, users are advised to verify/check with the Department(s) and/or other source(s), and to obtain appropriate professional advice.

Under no circumstances will ARIAS Society, AR & Training Department, NIC or the service delivery Departments be liable for any expense, loss or damage including but not limited to, any indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from user or loss of use, of data/content (except for technical reasons), arising out of or in connection with the use of this portal.

These terms and conditions shall be governed by and construed in accordance with the Laws of of Assam and Government of India. Any dispute arising under these terms and conditions shall be subject to the jurisdiction of the courts of India.

RTPS portal does not automatically capture any specific personal information from you (like name, phone number or e-mail address), that allows us to identify you individually. you can generally visit the portal without revealing your personal information, unless you choose to provide such information. However,to avail online services offered through this portal, this portal requires user registration. Information so collected is used to facilitate interaction and smooth delivery of services in future.

This portal may record your visit and logs the following information for ensuring supporting our efforts in improving your experience continuously, such as Internet protocol (IP) addresses, server's address, domain name, the date and time of the visit, operating system, browser type, the pages you have accessed and the documents downloaded. Any personal information collected shall be primarily used for the purpose for which you have provided it.

We will not identify users or their browsing activities barring instances wherein there has been an impact on our service continuty owing to such activities or are required for providing improved quality of services to you in future. We make no attempt to link these addresses with the identity of individuars visiting our portal unless an attempt to damage the portal has been detected or any curcumstances necessitate such investigation. In very exceptional cases, data could be shared with other government agencies including instances, but not limited to, sharing data with law enforcement agencies exercising a warrant to inspect the service provider's logs, etc.

This portal may contain links to third party sites whose data protection and privacy practices may differ from ours. We therefore have no responsibility for the content and privacy for the third party sites.

We do not sell or share any personally identifiable information volunteered on this portal to any third party (public/private). Any informarion provided to this portal will be protected from loss, misuse, unauthorized access or disclosure, alteration, or destruction. ARTPS portal may, however, reserves the right to use the informafion collected at the time of your visit to this portal and provided to avail various services at the time of filling the application form. The portal may use all such information in order to facilitate improvement of services that Government of Assam as a whole intends to achieve for citizens of Assam and India.

Personal information collected such as, name, gender, email address, mobile number, date of application and service applied for, may be used by the department for gathering feedback, making necessary communication on services applied for or queries submitted to the team. The information gathered will be used only for the purpose of improving the delivery of public services.

Material featured on this website may be reproduced free of charge after taking proper permission by sending a mail to AR&T Department. However, in all instances, after taking an explicit approval from AR&T Department the material shall be reproduced accurately and not to be used in a derogatory manner or in a misleading context. Wherever the material is being published or issued to others, the source must be prominently acknowledged. However, the permission to reproduce this material shall not extend to any material which is identified as being copyright of a third party. Authorisation to reproduce such material must be obtained from the departments/copyright holders concerned.

The fee once paid will not be refunded for applications which are successfully submitted or for successful bill payment. Cancellation of applications / bill payments shall not be entertained.

However, the refund of the Statutory/User charge may be settled with the respective departments on case to case basis. The applicant shall submit a refund request along with the ARTPS acknowledgement number and detail reason for refund to the concerned departments. AR&T Department, ARIAS Society, or NIC is not responsible for any matters related to refund of the Statutory/User charge.

The service charge paid for the PFC's/CSC's will not be refunded. The loss on this account shall not be borne either by Government or by the Banks / Payment Gateways or the PFC's/CSC's.

In regards to any matters related to refund, shall be governed as per the existing financial rules.

We are committed to ensure that this official website of the RTPS Assam is accessible to all users irrespective of device in use, technology or ability. It has been built, with an aim, to provide maximum accessibility and usability to its visitors. As a result, this portal can be viewed from a variety of devices such as Desktop / Laptop computers, web-enabled mobile devices; etc. We have put in our best efforts to ensure that all information on this portal is accessible to people with disabilities. For example, a user with visual disability can access this portal using assistive technologies, such as screen readers and screen magnifiers.

We also aim to be standards compliant and follow principles of usability and universal design, which should help all visitors of this portal. This portal is designed using XHTML 1.0 Transitional to meet Guidelines for Indian Government Websites and also adheres to level A of the Web Content Accessibility Guidelines (WCAG) 2.0 laid down by the World Wide Web Consortium (W3C). Part of the information in the portal is also made available through links to external Websites. External Websites are maintained by the respective departments who are responsible for making these sites accessible. 

If you have any problem or suggestion regarding the accessibility of this portal, please write to us to enable us to respond in a helpful manner. Do let us know the nature of the problem along with your contact information.

Learn About Accessibility Features: Features incorporated in the ARTPS website to make it accessible are: Skip to Main Content: Quick access to the core content on the page is provided without going through repetitive navigation using the keyboard.

Icons: Text has been supplemented with icons; wherever appropriate to enable users with learning disabilities understand the information easily. Icons have been provided along with text labels for key navigation options as well as important features, such as print, email etc.

Accessibility Options: Options to change the size of the text, set a color scheme and increase the text spacing are provided. Identification of file type and file size: Information about alternate file types, such as PDF, Word, Excel along with the file size has been provided within the link text to help users identify the same. In addition, icons for different file types have been provided with the links. This helps users in deciding whether they wish to access the link. For example, if a link opens a PDF file, the link text specifies its file size and file type.

Headings: The Web page content is organized using appropriate headings and subheadings that provide a readable structure. H1 indicates the main heading, whereas H2 indicates a subheading.

Titles: An appropriate name for each Web page is specified that helps you to understand the page content easily.

Alternate Text: Brief description of an image is provided for users with visual disability. If you are using a browser that supports only text or have turned off the image display, you can still know what the image is all about by reading the alternate text in absence of an image. In addition, some browsers display the alternate text in the form of a tool-tip when the user moves the mouse pointer over the image.

Consistent Navigation Mechanism: Consistent means of navigation and style of presentation throughout the Website has been incorporated.

Customized Text Size: The size of the text on the Web pages can be changed either through the browser, through the Accessibility Options page or by clicking on the text sizing icons present at the top of each page.

Adjust Contrast Scheme: The website provides different schemes to enable users with visual impairments, such as low vision and color blindness to view the web page information with ease. Facility available for changing the contrast of the web pages Increase text spacing: Accessibility Options page provides with an option to increase white space between words. White space can be increased upto two levels. This option is helpful for users with visual and learning impairments who find it difficult to read the information which is presented using little white space between words.

Learn About Accessibility Options: Use the accessibility options provided by this Web site to control the screen display. These options allow increasing the text spacing, changing the text size and color scheme for clear visibility and better readability.

Changing the Text Size: Changing the size of the text refers to making the text appearing smaller or bigger from its standard size. There are five options provided to you to set the size of the text that affects the readability. These are:

Largest: Displays information in the largest font size.

Larger: Displays information in a font size larger than the standard font size.

Medium: Displays information in a standard font size, which is the default size.

Smaller: Displays information in a font size smaller than the standard font size.

Smallest: Displays information in the smallest font size.

To change the text size:

Select Accessibility Options. The Accessibility Options are displayed. From the Text Size section, select the appropriate text size. Click Apply.

Changing the Color Scheme:

Changing the color scheme refers to applying a suitable background and text color that ensures clear readability. There are two options provided to you to change the color scheme. These are:

Dark mode: Applies the black color as the background and suitable colors to the text on the screen to improve readability.

Standard Contrast: Brings the screen back to its original appearance.

To change the color scheme:

Select Accessibility Options. The Accessibility Options page is displayed. From the Contrast Schemes section, select the appropriate contrast. Click Apply.

Note: Changing the color scheme does not affect the images on the screen.