FREQUENTLY ASKED QUESTIONS

This Act will help citizens access services in a time-bound manner and create a formal appellate process in the case of non-compliance.

Citizen can apply for any of the services notified under ARTPS Act at this ARTPS Portal or at any Public Facilitation Centres (PFC) or any Citizen Service Centres (CSC).

The citizen shall receive an acknowledgement after submission of the application by the Designated Officer or his/her authorised representative.

The acknowledgement issued to the citizen/applicant will consist of an Acknowledge No, Name of the service, the date of submission of the application, the given time limit if all the essential documents are attached with the application, name of the DPS etc.

The citizen can get the information of the status of the application by providing the Acknowledge No. and Date of submission of the application at the ARTPS Portal or at the PFCs or at the CSCs.

Each Public Office who is providing services under this Act will display all information relating to Public Services, given time limit, Appellate Authority and Revisional Authority in the Notice Board in English and Assamese language for convenience of the public. Also, the list of the services notified under this Act will be published at this ARTPS portal.

For each service, the essential documents to be attached along with the application are to be displayed on the Notice Board. The information is also available in the website. Accordingly, the applicant has to submit the essential documents along with the application to make it complete in all respect. Last date for time limit will be mentioned in the acknowledgement.

The Designated Officer shall communicate the applicant or an SMS will be sent to the applicant describing following aspect: 1) The Reasons for such denial / rejection 2) The Period within which an appeal against such denial or delay be preferred 3) The particulars including all available contact information of the Appellate Authority

No, the public holidays shall not be included in the given time limit for providing the service.

The applicant can file an appeal in two instances: Instance 1: If the Applicant does not receive the service within the stipulated time and is not even informed about the reason for delay Instance 2: An applicant whose application has been rejected by the Designated Officer

The applicant can file the appeal (first appeal) within 30 days from the date of receipt of the order of rejection of application or the expiry of the given time limit. However, the Appellate Authority may admit the appeal within 60 days if he is satisfied that the appellant was prevented by the sufficient cause for not preferring the appeal in time.

Yes, if the applicant is aggrieved with the order of the Appellate authority, he can prefer a second appeal to the RTPS Commission.

The Appellate Authority shall dispose of the appeal within 30 days from the date of filing of the appeal and direct the Designated Officer to provide the service within the time limit to be mentioned mention in the order. The Appellate authority may take another 15 days for disposal of the appeal.

The RTPS Commission may impose a penalty upon the Designated Officer on failing to provide the service within stipulated time or non delivery of the service without any sufficient and reasonable cause. Further he may impose penalty for delay in providing public services.

The RTPS Commission may impose a penalty of Rs 250 per day from the date on which the service delivery was due or from the date of receipt of the order of DPS. Maximum limit is Rs 25,000.

The defaulting officer has to pay the penalty at the treasury within one month of the order of the Commission. If he fails to deposit within 30 days , the Controlling officer may deduct it from his salary.

No fee shall be charged for appeals and revisions.

Yes. In that case the Commission may impose penalty on the DPS after hearing of both the parties.

Visit the SewaSetu portal. Click on “Register” or “Login” on the homepage. This is located in the top right corner or in the Login card of the portal. For new user click on "New User" and enter your mobile number and OTP, then provide personal details (name, DOB, etc.). Create login credentials. Submit the registration form. Check for a confirmation message. Login to your account.

Go to the official SewaSetu Assam website. Navigate to the Login Section. Click on “Forgot Password” or “Recover Account. “Enter the required information. Check your SMS or email for a recovery link or temporary password. Follow the instructions to reset your password. Login with your new password.

Yes, some services on the SewaSetu portal have fees. These fees typically depend on the specific service your are applying for. For example, there may be charges for certificates (like domicile, income, or caste) and certain licenses or permits.

Processing times on the SewaSetu portal vary by service. Certificates usually take a few days to a few weeks. Licenses and permits may take from a week to several weeks. Other services times depend on the request and department workload.

Visit the official SewaSetu portal website. Find the helpline number in the “Contact Us” section or footer to report issues. You can also use email support.

Common features protecting your personal information include encryption, secure authentication, data access controls and regular security audits. For details, check the portal’s privacy policy.

To provide feedback or file a complaint, use the portal’s Feedback Section, Support or Help Desk, email, or call the helpline number. If needed, you can also send a written letter to the relevant department.

Yes, you can report and resolve issues on the SewaSetu portal, use the Help Desk, feedback form, or customer support email. Track your file status and follow up as needed.

Yes, the SewaSetu portal Assam has a mechanism for addressing grievances through its Help Desk, feedback form, and customer support email.