Sewa Setu Assam is a citizen-centric platform revolutionizing public service delivery across government departments. Offering both RTPS and Non-RTPS services, it simplifies processes through digital transformation, ensuring faster service delivery, transparency, and accountability.

With features like automated document verification, real-time notifications, and robust grievance redressal, Sewa Setu fosters proactive governance and accessibility via online and offline channels. By adopting modern tools, citizen engagement and hybrid training models, it empowers citizens and bridges gaps between them and the government.

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Our Leaders

Meet our visionary leaders

The Sewa Setu portal is led by a dedicated team focused on transforming public service delivery through technology. Under the visionary leadership of Hon'ble Chief Minister Dr. Himanta Biswa Sarma and Shri Keshab Mahanta, Hon'ble Minister for Revenue and Disaster Management, Information Technology, and Science, Technology & Climate Change, their strategic foresight and tireless efforts have redefined how citizens engage with the government. Their leadership continues to drive innovation, making government services more efficient, transparent, and accessible for all.

Dr Himanta Biswa Sarma

Hon’ble Chief Minister, Assam

Shri Keshab Mahanta

Hon’ble Minister for IT, Assam

Grievance

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Voices of Impact

Real Stories from Sewa Setu

Success Story: Transforming Governance through "Mission Bhumiputra" in Sissimukh Village

Maneswari Pegu, a 38-year-old resident of Sissimukh Village, Dhemaji, experienced firsthand the transformative power of good governance when she visited the Sissimukh Gaon Panchayat (GP). Her visit was prompted by Mission Bhumiputra, an initiative launched by the Government of Assam to issue caste certificates digitally for SC, ST, and OBC communities, making such services accessible to even the remotest corners of the state.

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Empowering Tea Garden Communities Through Public Facilitation Centers: Tale of Inclusive Governance

Access to essential services is a cornerstone of good governance, and Public Facilitation Centers (PFCs) are proving to be a game-changer in simplifying citizen interactions with the government. For marginalized communities,such as those living in tea gardens, PFCs are not just service delivery points—they are lifelines of empowerment and inclusion.

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Sewa Setu: A Beacon of Governance and Service Delivery Success for Autonomous Councils

The Sewa Setu initiative has emerged as a transformative step in governance, bringing efficiency, accessibility, and satisfaction to communities across Assam. Rooted in the principles of the Assam Right to Public Services (ARTPS) Act, Sewa Setu exemplifies how proactive measures can revolutionize service delivery, particularly for people residing in autonomous councils like Karbi Anglong Autonomous Council, Dima Hasao Autonomous Council and Bodoland Territorial Region.

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About AITEC&CSDS

Who we are

The Assam Information Technology, Electronics & Communication, and Citizen Service Delivery (AITEC & CSD) Society was established as a pivotal organization to implement IT-related policies and ensure the seamless delivery of citizen-centric services through the Sewa Setu Portal, following the directives of the Assam Cabinet.

This initiative aims to onboard all Government-to-Citizen (G2C), Government-to-Business (G2B), Business-to-Citizen (B2C), and other utility services onto the Sewa Setu Portal for the benefit of the citizens of Assam. Through collaboration, innovation, and inclusivity, it bridges service delivery gaps, empowering citizens and strengthening governance.

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One Unified Platform

Integrated Services

Basundhara Services

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Ease of Doing Business

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Document Repository

Knowledge Management

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Acts & Rules

Department Notifications

FAQs

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It is an act to provide for the delivery of notified public services to the people of the state of Assam within the stipulated time limit and for matters connected therewith and incidental thereto. The Assam government passed the RTPS Act in 2012.

Visit the Sewa Setu portal. Click on “Register” or “Login” on the homepage. This is located in the top right corner or the Login card of the portal. For new users click on "New User" and enter your mobile number and OTP, then provide personal details (name, DOB, etc.). Create login credentials. Submit the registration form. Check for a confirmation message. Login to your account.

This Act will help citizens access services in a time-bound manner and create a formal appellate process in the case of non-compliance.

Citizens can apply for any of the services notified under the ARTPS Act at this ARTPS Portal or any Public Facilitation Centre (PFC) or any Citizen Service Centre (CSC).

The citizen shall receive an acknowledgment after submission of the application by the Designated Officer or his/her authorized representative.

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